This is quite a common occurrence and happens when you shut your computer down right when the app was updating. Fix 6: Repair/Reinstall Logitech G HubĪnother huge reason that might cause the infamous MX Master 3 not working issue is a faulty app install of the G Hub software. If there is one, we recommend you install it since the update might fix any bugs that could have been preventing you from properly using your mouse. Launch the Logitech G Hub software, click on your MX Master 3 mouse, and check to see if your device has any firmware updates available. The updates also fix several bugs that have been reported in the past. I've been using this mouse and keyboard combo now for at least 4 years, so I'm really eager to get the mouse working on my MacBook.The mid and high-tier products from Logitech’s catalog receive frequent firmware updates that bring quality of life improvements and additional features. The Microsoft IntelliPoint software states "no Microsoft mouse devices found", so I'm certain this driver isn't interfering with the Logitech one. This is my work laptop, and at work I use a wireless Microsoft mouse. Plugging the receiver into a different USB port.Un-pairing the keyboard, so only the mouse is paired.Un-pairing the mouse, restarting the machine and then re-pairing it.I have the latest Logitech drivers installed, and the Logitech Control Center software recognises that the mouse is switched on, and even knows what level of battery it has:ĭespite this, none of the buttons work and moving the mouse doesn't move the cursor. Both work through the same USB receiver as intended when plugged into a Samsung Notebook and PlayStation 4 console, but for whatever reason, only the keyboard works when plugged into the MacBook. I have a Logitech wireless keyboard and mouse combo M310 and K520 which I've been using for a few years. I'm running version 10.12.6 of macOS Sierra on a 2013 MacBook Pro.
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